Shipping policy
Shipping & Fulfillment
Most orders are processed in 2-4 weeks with an additional 3-5 days shipping depending on your location. We ship orders through third party carriers such as USPS, FEDEX & UPS. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. FRATELLI APPAREL and its subsidiaries are not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our HQ, and in the hands of the carrier we have no control over the package. Please reach out to the applicable carrier listed in your email/text confirmation for further assistance.
Customer Service
Please send us an email at Fratellicustomerhelp@gmail.com
FOR PREORDERS PLEASE LOOK IN THE DESCRIPTION OF THE PRODUCT. IT WILL TELL YOU THE SHIPPING TIMES FOR THAT PRODUCT. PLEASE BE ASSURED THAT YOU WILL BE UPDATED THROUGHOUT THE PROCESS.
FOR INTERNATIONAL ORDERS THE CUSTOMER IS RESPONSIBLE FOR ALL ADDITIONAL TAXES SHIPMENTS MAY HAVE.